Independence Australia – FAQs for Care Providers

This platform is tailored for dedicated healthcare professionals who hold valid licenses or certifications in their specialised areas, guaranteeing that all materials and tools are meaningful and supportive for professional growth and care provision. If you are a Registered Nurse, Case Manager, Care Coordinator, Home care Package Manager, Facility Manager or part of any healthcare-related sector, this site is crafted with you in mind. Feel free to embark on creating your personalised healthcare professional account with us.

If you do not fall under the healthcare professional category, we encourage you to explore our Independence Australia site for further insights into who we are and the services we offer.

To create an account, click on the “Register” button located in the top right corner. You will be prompted to enter a username and your email address; once completed, click “Register.”

You will receive an email containing a link to set your password. If you do not see this email in your inbox, please check your junk or spam folder.

Click the link in the email, and you will be directed to a page where you can create your password. After entering your new password, click “Save Password.” You will then be taken to a confirmation page indicating that your registration is complete and providing a link to the login page.

Once on the login page, enter your credentials (username and password) and click “Login.” You will then be directed to the “Order samples” page.

To login, click on the “Sign-In” button found on the top right corner. Then enter username and enter your password. Then click login once the credentials are entered. If credentials are correct, you will be directed to the page to the “Order samples” page where you will see your name displaying on the top right corner.

If you have forgotten your password, please navigate to the sign-in page and click on the “Lost your password?” link located below the “Login” button. You will be directed to a page where you can enter your associated username or email address. After entering the required information, click on “Get New Password.”

You will receive an email containing your username and a confirmation link to reset your password. Click the link, and you will be taken to a page where you can create a new password. Once you have entered your new password, click “Save Password.”

A confirmation message will prompt you to log in. Simply click on “Login,” enter your username or email address along with your new password, and click “Login” again. You will then be directed to the “Order samples” page, where your name will be displayed in the top right corner.

For health professionals you can order up to 6 free continence product samples.

If you encounter issues while trying to log in, try the following:

• Check your credentials: Ensure that your username/email and password are entered correctly.
• Reset your password: If you’ve forgotten your password, follow the steps here.
• Try a different browser: If problems persist, switch to a different web browser.

To access up to 6 free continence product samples, please sign in to the Health Professionals website. If you don’t have an account yet, you can easily register in just a few steps. Once signed in to your account you will be directed to the “Order Samples” page. The page will display the list of free continence product samples to select from and you can also utilise the search bar or the filters to search for your samples. You can access a product catalog to view the continence products available to order.

Once you have found a continence product or up to 6 free continence sample products that you would like to order, click on “Add to cart” button on the right side of the specific continence sample product. After adding the continence samples to the cart, you can proceed to check out by clicking on the cart logo displayed on the top right above the products. Click on “Checkout.” You will then be directed to a page to fill out your delivery details.

One you have entered your details, click “Submit”, you will then receive a confirmation email (be sure to check your junk box). Once your order has been processed you will receive another email with order information and the expected delivery date.

Delivery time estimates vary depending on where you live and the postal service load. You will receive a notification regarding the estimated arrival date once your order has been processed.