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Mission and Values

We support people to regain and retain their independence within an inclusive community. Since beginning our journey in 1957, our services have impacted the lives of thousands of Victorians.

Our Values

Be Supportive

We pull together, as one team, showing up for others, celebrating differences, making others feel safe, valued and included

Be Excellent

We are committed to what we do and challenger ourselves to deliver best practice. Together we go further.

IA decorative proud trust signal

Be Proud

We are proud of the work we do. Focused on positive outcomes that make a real difference and build trust

Core Capabilities

With a national footprint spanning both regional and metro markets, we pride ourselves on our extensive network of warehouses strategically positioned in every state, ensuring swift and efficient deliveries. Our access to over 12,000 products, aids, and equipment underscores our ability to cater to a wide range of requirements across various sectors, including community, aged care, and retirement villages. What sets us apart is not just our product range, but also our personalised approach, with dedicated state sales teams focused on understanding and addressing the unique needs of each business we serve.

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Warehouses in a every state for speedy deliveries

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1M+ Visitors Driving new growth via webstore visits

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Access to 12,000+ products, aids and equipment

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Specialists in continence and wound care delivery and advice

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Dedicated state sales teams focussing on your business needs

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Leading supplier partnerships delivering competitive pricing and opportunities

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Satisfied customers in community, aged care, retirement villages

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Differentiated by social enterprise charitable purpose.

#1
Provider
Leading provider of medical consumables in national home care and community markets.
30%+
Growth
Unprecedented year on year sales growth to funded and unfunded home clients.
120+
Customers
Winning new customers in both private and public sector.
500K+
Deliveries
Delivering big and small parcels to homes with discretion.
50+
National Footprint
Providing national coverage across regional and metro markets.
10+
Free Education Days
Training your team annually with industry experts at the top of their field.

Expressions of interest: speak at our Education Days

Can your healthcare experience inspire and support other professionals? Enquire about the paid opportunities on offer for speakers at our Education Days.

Find out more
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Need help?

Contact our Customer Service team:

Monday to Friday: 8am - 5pm AESTExcluding National holidays, but we are open on Victorian public holidays

1300 788 855

Or, contact us via email: [email protected]

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© 2026 Independence Australia Group. ABN: 80 973 805 243. All rights reserved.

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